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Communication Policy

HomeCommunication Policy

Effective: October 1, 2025 • Last Updated: October 1, 2025

This Communication Policy describes how Stamyna, LLC (“Stamyna”) communicates with you across channels including email, SMS/MMS, VoIP calls, and social media.
1) Channels
  • Email (transactional and marketing).
  • SMS/MMS (reminders, service updates, promotions).
  • VoIP calls (support, coordination).
  • Social media messaging and outreach (including special offers and promotions).
  • In-app or web notifications where available.
2) Third-Party Tools
    • CRM for contact management, segmentation, and campaign delivery.
    • VoIP platforms for telephony and messaging services.
    • Document administration partners for intake forms, e-signatures, and record routing.
    • Electronic Medical Records via Address Electronic Medical Records (third-party provider).
3) Parent Company

We share your information with our parent company Alquimedez Mental Health Counseling, PLLC, which manages customer service communications via SMS, MMS, calls, and social media. The parent company may conduct marketing outreach, including special offers and promotions on social media.

4) Consent & Opt-In
  • By providing a phone number or email, you consent to receive communications as described.
  • For SMS/MMS, carrier message & data rates may apply. Frequency varies.
  • Consent is not a condition of purchase where prohibited by law.
5) Opt-Out & Preferences
  • Email: use the unsubscribe link in any marketing email.
  • SMS/MMS: reply STOP to opt out; reply HELP for help.
  • Social: adjust preferences in the platform or contact us.
  • Note: transactional or service-required messages (e.g., receipts, appointment reminders) may still be sent.
6) Recording, Monitoring, and Quality Assurance

Where permitted by law, we may record or monitor calls, messages, and interactions for training, compliance, and quality assurance. We will provide legally required disclosures.

7) Prohibited Communications
  • Illegal, harassing, violent, hateful, or deceptive content.
  • Protected health information sent through unsecured channels contrary to guidance.
  • Malware, phishing, or spam.
8) Support Hours & Response Times

Typical support hours: 9:00 AM to 5:00 PM EST. Response times may vary based on volume and channel.

9) Changes

We may update this Communication Policy. Material changes will be posted with a new effective date.

10) Contact

Email: info@stamyna.com.